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Privacy Policy



Dormer Laboratories Inc. ("Dormer", 'us", "our", or "we", "site") places great emphasis on establishing  a positive and lasting relationship with the consumers visiting our Site based upon honesty and the personal benefits obtained from the use of our products.    

As part of this commitment, We have created this policy to provide you with information about how we collect, use, share and protect information collected from our sites, mobile applications and social media pages (collectively called the “Sites”), or when you otherwise interact with us. By providing  us with your personal information you agree to the terms of this policy. 


“Personal Information” means any information or pieces of information that could identify you either directly (e.g. your name) or indirectly (e.g. through pseudonymized data such as a unique ID number). In other words, personal data includes things like email/home addresses/mobile phone, usernames, profile pictures, beauty profiles, personal preferences and shopping habits, user generated content, financial information, and welfare information. It could also include unique numerical identifiers like your computer’s IP address or your mobile device’s MAC address, as well as cookies.

Personal Information does not include anonymous or aggregated information that cannot be tracked back to you personally.


We may collect information that you provide to us directly, information automatically collected and information from third parties. We may combine information that we collect via one method (e.g., a website, our digital advertising) with information that we have collected via another method (e.g., an offline event). We do this to get a more complete view of our consumers, which, in turn, allows us to serve you better and allow for more customization.

If you submit any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy.

  • Personal Information that could be provide directly

If you register on a Site, make purchases through a Site or one of our stores, join a loyalty program, enter a contest or promotion, submit a beauty profile, a consumer survey, photo, video or product review, sign up to receive emails or other offers or communications, we collect and store the information provided, including Personal Information. If you use our virtual try on features, we may collect and store your image(s), for example, if you use social sharing to send your image to a friend or post it online or if you save it to your profile.

  • Personal Information that could be provided through third party social media platforms

We may also offer you the opportunity to engage with our content  through third party social media platforms, in which case you may allow us to have access to certain information associated with your social media account (e.g. name, username, e-mail address, picture). We may use this information to confirm your identity and to personalize your experience.

Dormer's  use of social media serves as an extension of its presence on the Internet. Social media account(s) are public and are not hosted on Dormer's servers. Users who choose to interact with Dormer  via social media, should read the terms of service and privacy policies of these platforms. Please remember that any content submitted to one of our social media platforms can be viewed by the public, so you should be cautious about providing certain personal data e.g. financial information or address details. Dormer is not responsible for any harm that results due to posting personal data on one of our social media platforms.

  • Information that is collected automatically

Site Usage Information:

Dormer and its third–party service providers may also use a variety of technologies that passively or automatically collect information about how the Sites are accessed and used including but not limited to your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Sites.


Like many web sites, we use "Cookies," which are data files that are sent through your web browser to your computer when it is used to visit the  Sites to facilitate site navigation and to personalize your experience, including  tailoring advertisements. Cookies may also be used to collect your MAC address for analytics purposes or associate you with social networking sites like Facebook and Twitter and, if you so choose, enable interaction between your activities on the Sites and your activities on such social networking sites. Note that cookies may be used and linked to other personal data you have shared with us (such as previous purchases or newsletter subscriptions). 

If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. To learn more about cookies, please visit:

Our websites and Apps may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible or liable for these policies. Please check these policies before you submit any personal data to these websites.


Personal Information about you may be maintained and processed on our behalf by our affiliates and other third party service providers inside Canada.


Unless otherwise permitted or required by law, Dormer shall make reasonable efforts to only collect personal information that is necessary in the following contexts and for the associated purposes:



Account creation and management:

Manage your orders, promotions, surveys or contests you choose to enter; Offer you a loyalty program or personalized services based on your beauty characteristics; and allow you to manage your preferences and enrich your profile.

Newsletter sign up and commercial communications

Send you marketing communications that may be tailored to your “profile” or may offer exclusive news, promotions and opportunities for engagement with Us.

Purchases and order management:

Contact you to finalize your order where you have saved your shopping cart or placed products in your cart without completing the checkout process; Inform you when a product you wanted to purchase is available; Process and follow up on your order including delivering the product to an address you provided; Assist you with the payment for your order or the return of a product you previously purchased; Measure satisfaction; and manage any dispute relating to a purchase.

Consumer care based on inquiries or shared experiences:

Respond to your questions and otherwise interact with you or connect you with relevant services;

Proper functioning of our websites/apps:

For instance, to maintain a login, remember a shopping cart or personalize an interface (e.g. language, font preference, etc.) through the use of cookies

Post your product review  comments:

To post your review or content to promote our products if you have consented to such publication, or in accordance with the specific terms and conditions accepted by you.



Protect you and us against fraud, and to meet legal or regulatory requirements imposed upon L’Oréal from time to time.



  • With the public when the information is on public forums:

You may disclose Personal Information when you post content to our websites, or other public forums, such as our brands'  blogs and online product reviews. Any information that you disclose through these services will become public.

  • With third parties providing services on behalf of Dormer:

We share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our Sites, provide analytics and site usage information, process transactions and payments, fulfill orders or provide customer service, loyalty program administration, redemption; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance.

  • With third parties (including social media sites) to whom you have provided consent:

While on our Sites, you may have the opportunity to opt–in to receive information and/or marketing offers, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter, when you login to our Site through your Facebook account for example. If you agree to have your Personal Information shared with a third party, your Personal Information will be disclosed to the third party and will be subject to the privacy policy and business practices of that third party.

If you connect your Facebook account to a Dormer brand account (for example by logging on to our Site through your Facebook account), we will make available and/or share your Facebook user name and your Facebook profile picture to other users of that brand. Users may be able to view your profile and shopping activity on the brand Sites and your activities may be automatically shared to both your friends on Facebook and with your Facebook friends on the Sites. We will disclose your Personal Information when you have elected to share your activity to Facebook. Personal Information shared to Facebook will be connected with the Facebook account you log in with. Facebook’s use of such information and any information it collects from your use of or on its service is governed by Facebook’s privacy policy but our use of this information is governed by this present Privacy Policy. You understand and agree that you need to consult both privacy notices to amend or delete Personal Information which has been provided to Facebook. If you do not wish for such use of data to take place, you should not agree to share your activity to Facebook and/or adjust your settings to deactivate such sharing. You understand information no longer shared on Facebook may continue to be publicly available to other users of this Site.

  • When legal disclosure is required:

We may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier, (including IP address), to third parties to comply with a legal obligation or when we believe, upon reasonable grounds, the disclosure is necessary to protect the rights or safety of an identifiable person or group.


Our Sites may contain links to third party sites that are not owned or operated by Dormer.   We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices.   You should also independently assess the authenticity of any site.  Third party sites may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Policy.


  • You can opt out from receiving promotional communications

Dormer brands  will  communicate with you only if you want to hear from us. If at a later date you prefer not to receive promotional information, such as information about special offers, sales events, etc. , you can let us know by emailing our customer service. 


Dormer retains Personal Information only as long as it is deemed necessary, to fulfill the purposes identified or as required by law. Keep in mind that the retention period for Personal Information may extend beyond your relationship with us. We use the following criteria to determine retention periods:

Personal Information  that is no longer necessary or relevant for the identified purposes or no longer required to be retained by law, shall be securely destroyed, erased or made anonymous.


Dormer takes seriously its obligations under the Quebec’s Consumer Protection Act. Dormer Sites are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.

We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and we encourage parents to teach their children about safe internet use practices.


Dormer maintains reasonable safeguards to protect personal information against loss, theft, unauthorized use, disclosure, copying or destruction and when transferring  information for processing .  While We strive to protect your Personal  Information it is realized that no method of transmitting or storing data is  100% secure.  Also , keep in mind that e-mail is not a secure form of communication so never send sensitive personal information to us via e-mail.

LAST UPDATED:  This Privacy Policy was prepared in March 2020.